eongame Terms & Conditions

1.1 Minimum AgeTo register and use the eongame Platform, you must be at least twenty-one (21) years of age. This requirement is mandated by Philippine gaming regulations and is strictly enforced by eongame. By creating an account, you represent and warrant that you meet this age requirement.

1.2 Age Verification Processeongame reserves the right to request documentary proof of age at any time, including but not limited to a government-issued identification card (e.g., Philippine National ID, passport, driver's license, SSS/GSIS ID, or PhilSys ID). Failure to provide satisfactory proof of age will result in account suspension and withholding of any pending withdrawals until verification is completed.

1.3 Geographic EligibilityThe eongame Platform is intended for use by residents of the Philippines. It is your sole responsibility to ensure that accessing and using online gaming services is lawful in your jurisdiction. eongame makes no representation that the Platform is appropriate or available for use in locations outside the Philippines.

1.4 Excluded PersonsThe following persons are not eligible to register or maintain an account on eongame: (a) persons under 21 years of age; (b) persons who have previously been self-excluded from eongame or any other gaming platform; (c) employees, contractors, and immediate family members of eongame and its affiliated entities; (d) persons who have been barred from gaming by PAGCOR or any competent authority.

2.1 Registration RequirementsTo access the full features of the eongame Platform, you must register a player account. During registration, you are required to provide accurate, current, and complete information, including your full legal name, date of birth, Philippine mobile number (in +63 format), and a valid email address. You agree to update this information promptly if it changes.

2.2 One Account PolicyEach individual may hold only one (1) registered account on eongame. The creation of multiple accounts by the same individual — whether using different names, email addresses, mobile numbers, or payment methods — is strictly prohibited. eongame employs technical and manual verification measures to detect duplicate accounts. Any duplicate accounts discovered will be suspended, and balances may be forfeited at eongame's sole discretion.

2.3 Account SecurityYou are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. eongame will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to maintain adequate security of your credentials. You agree to notify eongame immediately upon becoming aware of any unauthorized use of your account.

2.4 Know Your Customer (KYC)eongame is required to conduct KYC verification in accordance with applicable Philippine anti-money laundering regulations. You agree to provide any documentation requested by eongame for KYC purposes, including proof of identity, proof of address, and proof of payment method ownership. Accounts that fail to complete KYC verification within the required timeframe may be restricted or closed.

2.5 Account CurrencyAll eongame accounts are denominated in Philippine Peso (PHP / ₱). Deposits and withdrawals are processed in PHP. eongame does not accept cryptocurrency deposits or withdrawals.

3.1 Accepted Payment Methodseongame accepts deposits and processes withdrawals via the following payment methods: GCash, PayMaya/Maya, and bank transfer via major Philippine banks including BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit cards linked to Philippine bank accounts may also be accepted. eongame does not accept credit card deposits for gambling transactions, in compliance with current Philippine payment regulations.

3.2 Deposit LimitsThe minimum deposit amount is ₱100. Maximum deposit limits may apply depending on your account verification status and the payment method used. eongame reserves the right to modify deposit limits at any time with reasonable notice.

3.3 Withdrawal ProcessingWithdrawal requests are subject to identity verification and KYC completion. eongame aims to process GCash and PayMaya withdrawals within 15 minutes of approval. Bank transfer withdrawals may take one (1) to three (3) business days depending on the receiving bank. eongame reserves the right to conduct additional verification checks before processing any withdrawal.

3.4 Withdrawal ConditionsWithdrawals may only be made to payment methods that have been verified as belonging to the registered account holder. Third-party withdrawals are strictly prohibited. The minimum withdrawal amount is ₱200. eongame reserves the right to request documentation confirming the source of funds for large withdrawals.

3.5 Dormant AccountsAn account is considered dormant if there has been no login activity for a period of twelve (12) consecutive months. eongame reserves the right to apply a monthly dormancy administration fee of ₱50 to dormant accounts with a remaining balance, after providing thirty (30) days' written notice to the registered email address. Accounts with a zero balance may be closed after the dormancy period.

4.1 General Bonus TermsAll bonuses, free spins, cashback offers, and promotional credits offered by eongame are subject to specific terms and conditions published on the relevant promotion page. These specific terms form part of this Agreement and must be read in conjunction with these general Terms and Conditions.

4.2 Wagering RequirementsUnless otherwise stated, all bonus funds are subject to a wagering requirement before they may be withdrawn. The applicable wagering multiplier will be specified in the promotion's individual terms. Wagering requirements must be met within the validity period of the bonus; unused bonus funds will expire at the end of the validity period.

4.3 Bonus Abuseeongame reserves the right to withhold, cancel, or reclaim any bonus or promotional credit if it determines, in its sole discretion, that a player has engaged in bonus abuse, including but not limited to: creating multiple accounts to claim the same promotion, using low-risk betting strategies designed to exploit bonus terms, or providing false information to qualify for a promotion.

4.4 One Bonus at a TimeUnless explicitly stated otherwise, only one bonus may be active on a player's account at any given time. Players may not combine bonuses unless the promotion specifically permits stacking.

4.5 eongame's Right to Modify Promotionseongame reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Changes will not affect bonuses already credited to player accounts, provided the player has not yet violated the applicable bonus terms.

5.1 Game RulesEach game available on the eongame Platform is governed by its own specific rules, which are accessible within the game interface. By participating in any game, you agree to be bound by the applicable game rules. In the event of any conflict between game-specific rules and these Terms and Conditions, the game-specific rules shall prevail with respect to gameplay mechanics, and these Terms and Conditions shall prevail with respect to account management, payments, and conduct.

5.2 RNG CertificationAll non-live casino games on eongame use a certified Random Number Generator (RNG) to determine game outcomes. The RNG is independently tested and certified to ensure fairness and unpredictability. Published Return to Player (RTP) percentages are theoretical long-term averages and do not guarantee individual session outcomes.

5.3 Technical MalfunctionsIn the event of a technical malfunction, game error, or system failure that affects the outcome of a game, eongame reserves the right to void the affected game round and refund the wager to the player's account. eongame's decision in such matters is final. No compensation will be paid for losses resulting from technical malfunctions beyond the refund of the affected wager.

5.4 Disconnection Policyeongame is not responsible for losses incurred due to internet disconnection, power outages, or device failures on the player's end. If a disconnection occurs during a live game round, the game outcome will be determined by the platform's server-side records, which are considered authoritative.

6.1 General ProhibitionsYou agree that you will not engage in any of the following conduct while using the eongame Platform:

• Using automated software, bots, scripts, or any artificial intelligence tools to interact with the Platform or gain an unfair advantage in any game;
• Colluding with other players to manipulate game outcomes, including but not limited to chip dumping in poker or coordinated betting in live dealer games;
• Exploiting software bugs, glitches, or errors in the Platform for financial gain; any winnings obtained through exploitation of errors are void and must be returned;
• Engaging in any form of money laundering, fraud, or other financial crime through the Platform;
• Attempting to reverse-engineer, decompile, or otherwise tamper with the Platform's software or security systems;
• Using a VPN, proxy, or other technology to circumvent geographic restrictions or disguise your true location;
• Harassing, threatening, or abusing eongame staff, live dealer hosts, or other players through any communication channel on the Platform.

6.2 Consequences of Prohibited ConductAny violation of Section 6.1 may result in immediate account suspension or permanent termination, forfeiture of account balance and pending withdrawals, reporting to PAGCOR and relevant Philippine law enforcement authorities, and civil or criminal legal action where applicable under Philippine law.

6.3 ChargebacksInitiating a chargeback or payment reversal with your bank or payment provider without first contacting eongame's customer support is considered a violation of this Agreement. eongame reserves the right to suspend your account and pursue recovery of any funds subject to an unjustified chargeback through all available legal means.

7.1 Commitment to Responsible Gamingeongame is committed to promoting responsible gaming practices among all players. We provide a suite of tools designed to help players maintain control over their gaming activity. These tools are accessible at any time from your account settings and include deposit limits, loss limits, session time reminders, reality checks, cooling-off periods, and self-exclusion.

7.2 Self-ExclusionPlayers who wish to take a break from gaming may request a self-exclusion period of 30 days, 90 days, 180 days, or permanent exclusion. During a self-exclusion period, your account will be suspended and you will not be able to log in, deposit, or place wagers. Self-exclusion requests take effect within 24 hours of submission. Permanent self-exclusion is irreversible.

7.3 Age Restriction Enforcementeongame strictly enforces the minimum age requirement of 21 years for all players. If eongame has reason to believe that a player is under 21 years of age, the account will be immediately suspended pending age verification. Any winnings accumulated by an underage player will be forfeited.

7.4 Problem Gambling ResourcesIf you believe your gaming has become problematic, we encourage you to use eongame's responsible gaming tools and seek professional support. eongame supports the responsible gaming initiatives of PAGCOR and encourages players to reach out for help when needed.

8.1 Data Collectioneongame collects and processes personal data in accordance with its Privacy Policy, which is incorporated into this Agreement by reference. By registering an account, you consent to the collection, processing, and storage of your personal data as described in the Privacy Policy.

8.2 Data Securityeongame employs industry-standard security measures, including 256-bit SSL encryption, to protect your personal and financial data. However, no method of electronic transmission or storage is completely secure, and eongame cannot guarantee absolute security of your data.

8.3 Regulatory Disclosureeongame may be required to disclose player information to PAGCOR, the Anti-Money Laundering Council (AMLC), or other Philippine regulatory and law enforcement authorities in accordance with applicable law. Such disclosures do not constitute a breach of confidentiality obligations.

For full details on how eongame collects, uses, and protects your personal data, please review our Privacy Policy.

9.1 OwnershipAll content on the eongame Platform, including but not limited to software, game content, graphics, logos, trademarks, text, and user interface elements, is the exclusive property of eongame or its licensors and is protected by applicable intellectual property laws of the Philippines and international treaties.

9.2 Limited Licenseeongame grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial entertainment purposes, subject to your compliance with this Agreement. This license does not include the right to copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any content on the Platform.

9.3 RestrictionsYou may not use eongame's trademarks, logos, or brand elements in any manner without prior written consent from eongame. Unauthorized use of eongame's intellectual property may result in legal action.

10.1 Platform Availabilityeongame does not warrant that the Platform will be available at all times, uninterrupted, or free from errors. The Platform is provided on an "as is" and "as available" basis. eongame reserves the right to suspend, modify, or discontinue any part of the Platform at any time without prior notice.

10.2 Exclusion of Consequential DamagesTo the maximum extent permitted by Philippine law, eongame shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill, even if eongame has been advised of the possibility of such damages.

10.3 Cap on Liabilityeongame's total aggregate liability to you for any claim arising out of or related to this Agreement or your use of the Platform shall not exceed the total amount deposited by you into your eongame account in the thirty (30) days immediately preceding the event giving rise to the claim.

10.4 Gambling Risk AcknowledgmentYou acknowledge that gambling involves risk and that you may lose money. eongame is not responsible for any financial losses incurred through your use of the Platform. You agree to gamble only with funds you can afford to lose and to make all gaming decisions independently and voluntarily.

11.1 Termination by PlayerYou may close your eongame account at any time by contacting customer support. Upon closure, any remaining real-money balance (excluding bonus funds subject to incomplete wagering requirements) will be returned to you via your registered payment method, subject to completion of KYC verification and any pending withdrawal review.

11.2 Termination by eongameeongame reserves the right to suspend or permanently close your account at any time, with or without prior notice, if: (a) you have violated any provision of this Agreement; (b) eongame is required to do so by law or regulatory directive; (c) eongame reasonably suspects fraudulent, abusive, or criminal activity associated with your account; or (d) you have provided false or misleading information during registration or KYC.

11.3 Effect of TerminationUpon termination of your account for cause, eongame reserves the right to forfeit any remaining balance, including real-money funds, if the termination is the result of fraud, money laundering, bonus abuse, or other material breach of this Agreement. eongame will provide written notice of any forfeiture and the reasons therefor.

12.1 Governing LawThis Agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

12.2 Dispute ResolutionIn the event of any dispute between you and eongame, you agree to first contact eongame's customer support team to seek an informal resolution. eongame will endeavor to resolve all disputes within fifteen (15) business days of receiving a formal written complaint.

12.3 JurisdictionIf a dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Republic of the Philippines. You waive any objection to the exercise of jurisdiction over you by such courts.

12.4 SeverabilityIf any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable.

12.5 Entire AgreementThis Agreement, together with the Privacy Policy, Responsible Gaming Policy, and any applicable game-specific or promotion-specific terms, constitutes the entire agreement between you and eongame with respect to your use of the Platform and supersedes all prior agreements, representations, and understandings.

12.6 ContactFor questions regarding these Terms and Conditions, please contact eongame's support team. Our contact email is displayed in the footer of this page. Response times are typically within one (1) business day.