eongame Privacy Policy

1.1 Identity of the ControllerThe data controller responsible for your personal information collected through the eongame Platform is eongame (referred to as "eongame," "we," "us," or "our"). eongame operates the Platform at eongame.vip and is the entity that determines the purposes and means of processing your personal data.

1.2 Data Protection Officereongame has designated a Data Protection Officer (DPO) in accordance with Section 21 of the Data Privacy Act of 2012. The DPO is responsible for ensuring that eongame's data processing activities comply with the DPA and this Policy. You may contact the DPO regarding any privacy-related concerns using the contact information provided in Section 12 of this Policy.

1.3 Registration with the NPCeongame has registered its data processing systems with the National Privacy Commission (NPC) of the Philippines as required under the DPA and its Implementing Rules and Regulations.

2.1 Registration DataWhen you create an eongame account, we collect the following information: full legal name, date of birth, Philippine mobile number, email address, and a username of your choosing. This information is required to create and maintain your account.

2.2 Identity Verification (KYC) DataTo comply with Philippine anti-money laundering regulations and PAGCOR requirements, eongame may collect copies of government-issued identification documents (e.g., Philippine National ID, passport, driver's license, SSS/GSIS ID, PhilSys ID), proof of address documents, and selfie photographs for facial verification purposes.

2.3 Financial Dataeongame collects information related to your deposits and withdrawals, including your GCash number, PayMaya/Maya account details, bank account information (account name, account number, bank name), and transaction history on the Platform. eongame does not store full payment card numbers.

2.4 Gaming Activity DataWe collect records of your gaming activity on the Platform, including game sessions, wagers placed, game outcomes, bonus usage, and account balance history. This data is used for account management, dispute resolution, and regulatory reporting.

2.5 Technical and Device DataWhen you access the eongame Platform, we automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, session timestamps, and pages visited. This data is collected through cookies and similar tracking technologies as described in Section 9.

2.6 Communications DataIf you contact eongame's customer support team via live chat, email, or any other channel, we retain records of those communications, including the content of messages and any attachments, for quality assurance and dispute resolution purposes.

3.1 Account Managementeongame processes your registration and profile data to create, maintain, and manage your player account, authenticate your identity when you log in, and communicate important account-related information to you.

3.2 Service DeliveryYour gaming activity data and financial data are processed to enable you to play games, make deposits and withdrawals, participate in promotions, and access all features of the eongame Platform.

3.3 Legal and Regulatory Complianceeongame processes KYC data, financial data, and gaming activity data to comply with the Data Privacy Act of 2012, the Anti-Money Laundering Act (AMLA) and its amendments, PAGCOR licensing requirements, and other applicable Philippine laws and regulations.

3.4 Fraud Prevention and SecurityTechnical data, financial data, and gaming activity data are analyzed to detect and prevent fraud, money laundering, bonus abuse, unauthorized account access, and other prohibited activities as defined in the eongame Terms and Conditions.

3.5 Responsible Gamingeongame uses gaming activity data to monitor for signs of problem gambling behavior and to enforce responsible gaming tools such as deposit limits, loss limits, and self-exclusion, in accordance with our Responsible Gaming Policy.

3.6 Customer SupportCommunications data is processed to respond to your inquiries, resolve disputes, and improve the quality of eongame's customer support services.

3.7 Marketing CommunicationsWith your explicit consent, eongame may use your contact information to send you promotional offers, bonus notifications, and news about new games or features on the Platform. You may withdraw your consent to marketing communications at any time by updating your account preferences or contacting the DPO.

Under the Data Privacy Act of 2012, eongame processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and eongame (i.e., the Terms and Conditions), including account creation, game access, and payment processing.
• Legal Obligation: Processing required to comply with applicable Philippine laws, including KYC/AML obligations under the AMLA, PAGCOR regulatory requirements, and NPC registration obligations under the DPA.
• Legitimate Interests: Processing necessary for eongame's legitimate interests, including fraud prevention, platform security, and responsible gaming monitoring, provided such interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, particularly for marketing communications and optional data collection. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5.1 Service Providerseongame engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya/Maya, and banking partners), KYC verification providers, cloud hosting and infrastructure providers, and customer support platform providers. These service providers are contractually bound to process your data only on eongame's instructions and in compliance with the DPA.

5.2 Regulatory Authoritieseongame may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), and other Philippine government agencies where required by law, court order, or regulatory directive. Such disclosures are made in good faith and do not constitute a breach of this Policy.

5.3 No Sale of Personal Dataeongame does not sell, rent, lease, or otherwise transfer your personal data to third-party marketers or data brokers for commercial purposes. Your personal information is not a product.

5.4 Business TransfersIn the event of a merger, acquisition, or sale of all or substantially all of eongame's assets, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.

5.5 Cross-Border TransfersSome of eongame's service providers may be located outside the Philippines. Where personal data is transferred outside the Philippines, eongame ensures that appropriate safeguards are in place, including contractual clauses that provide a level of data protection equivalent to that required under the DPA.

6.1 Retention Periodseongame retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and KYC data: Retained for a minimum of five (5) years after account closure, as required by the AMLA and PAGCOR regulations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with BIR and AMLC requirements.
• Gaming activity logs: Retained for a minimum of three (3) years for dispute resolution and regulatory audit purposes.
• Customer support communications: Retained for two (2) years from the date of the last communication.
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year thereafter for compliance documentation.

6.2 DeletionUpon expiry of the applicable retention period, eongame will securely delete or anonymize your personal data in accordance with NPC-approved data disposal procedures. Anonymized data that can no longer be linked to an identifiable individual may be retained indefinitely for statistical and analytical purposes.

7.1 Technical Safeguardseongame implements a comprehensive set of technical security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, multi-factor authentication options for player accounts, firewalls and intrusion detection systems, and regular penetration testing and vulnerability assessments conducted by independent security firms.

7.2 Organizational SafeguardsAccess to personal data within eongame is restricted on a strict need-to-know basis. All employees and contractors who handle personal data are required to undergo data privacy training and are bound by confidentiality obligations. eongame maintains a formal Information Security Policy and conducts regular internal audits of data processing activities.

7.3 Data Breach ResponseIn the event of a personal data breach that is likely to result in a risk to your rights and freedoms, eongame will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, as required under the DPA. Affected individuals will be notified without undue delay where the breach is likely to result in a high risk to their rights.

7.4 Your ResponsibilityWhile eongame takes all reasonable steps to protect your data, you are also responsible for maintaining the security of your account. You should use a strong, unique password for your eongame account, enable any available two-factor authentication, and never share your login credentials with any third party. eongame will never ask for your password via email, chat, or phone.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by eongame. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 12. eongame will respond to all verified requests within fifteen (15) business days.

• Right to be Informed: You have the right to be informed of how your personal data is being collected and processed. This Policy fulfills that obligation.
• Right of Access: You have the right to request a copy of the personal data eongame holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update basic profile information directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to eongame's legal retention obligations under the AMLA and PAGCOR regulations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to eongame's overriding legal obligations.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: If you believe eongame has violated your privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

8.1 Identity Verification for Rights RequestsTo protect your privacy, eongame will verify your identity before processing any rights request. You may be asked to provide a copy of a government-issued ID and confirm details associated with your account. eongame will not process rights requests from unverified individuals.

9.1 What Are CookiesCookies are small text files placed on your device when you visit the eongame Platform. They allow the Platform to recognize your device, remember your preferences, and provide a more personalized experience. eongame also uses similar technologies such as web beacons, pixel tags, and local storage objects.

9.2 Types of Cookies We Use

9.3 Managing CookiesYou may control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling strictly necessary cookies may affect the functionality of the eongame Platform, including your ability to log in and access games.

9.4 No Third-Party Advertising Cookieseongame does not use third-party advertising cookies or allow external advertising networks to place tracking cookies on the Platform. Your gaming behavior is not shared with advertising platforms.

10.1 Strict 21+ PolicyThe eongame Platform is strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with Philippine gaming regulations. eongame does not knowingly collect personal data from individuals under the age of 21.

10.2 Discovery of Underage DataIf eongame discovers or is notified that personal data has been collected from an individual under 21 years of age, we will immediately suspend the associated account, delete the personal data collected, and report the incident to PAGCOR and relevant authorities as required. Any winnings accumulated by an underage player will be forfeited.

10.3 Parental NotificationIf you are a parent or guardian and believe that your child under 21 has registered on the eongame Platform, please contact our Data Protection Officer immediately using the contact details in Section 12. We will take prompt action to investigate and remediate the situation.

11.1 Right to Amendeongame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The updated Policy will be posted on this page with a revised effective date.

11.2 Notification of Material ChangesWhere changes to this Policy are material — meaning they significantly affect your rights or how we process your personal data — eongame will notify you via the email address registered to your account at least fourteen (14) days before the changes take effect. For non-material updates, posting the revised Policy on this page constitutes sufficient notice.

11.3 Continued UseYour continued use of the eongame Platform after the effective date of any amended Policy constitutes your acceptance of the revised terms. If you do not agree with the amended Policy, you must cease using the Platform and contact us to close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy or eongame's data processing practices, you may contact our Data Protection Officer through the following channels. All privacy-related inquiries are handled with strict confidentiality and will receive a response within fifteen (15) business days.

Data Protection Officer — eongame
Email: [email protected]
Mailing Address: eongame Privacy Office, Philippines
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (Philippine Standard Time)

If you are not satisfied with eongame's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.